Always inspect your order before signing for it
While we make every effort to ensure each order is processed correctly and shipped with care, on rare occasions and despite best efforts, orders may still arrived damaged or missing items. Please be sure to inspect your order thoroughly before accepting and signing for it. Responsibility lies with the customer once an order is signed for. If anything is incorrect or damaged, please call our store immediately.
Processing & Handling
Standard processing for orders is 2-3 business days. Processing times may vary.
When rush handling is available and selected (“rush my order”) on orders placed before 10:00 AM (CST) will be processed and shipped out same day. Rush orders made after 10:00 AM (CST) will be processed and shipped out the next business day.
Shipping Methods (Lower 48 states)
A large number of items we sell will ship free to the lower 48 states. When we pay for shipping, we reserve the right to choose the most economical carrier.
- Small items like parts will ship USPS
- Medium size items including chainsaws, blowers and push mowers we ship UPS or FedEx Ground
- Larger, heavier items will ship LTL freight
Many large items will ship LTL freight to the customer’s nearest shipping terminal at no charge. We do not offer free LTL to the following states:
Alaska, Arizona, California, Colorado ,Connecticut, Delaware, District of Columbia, Hawaii, Idaho, Maine, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Washington, West Virginia, Wyoming
If you live in a state where free LTL is not available, please call (888) 961-6895 to receive a shipping quote.
See below for more information about shipping to freight terminals.
Customer Paid Shipping
LTL freight to nearest terminal
For oversized or heavy items that cannot be shipped via UPS, we will ship your order via LTL freight to the customer’s local shipping terminal where it can be picked up.
Please pick up items from terminal in a timely manner!
When a purchased item is delivered to the freight terminal for the customer to pick up, it is the sole responsibility of the customer to pick up the item in a timely manner. If an item isn’t picked up in a timely manner, the customer is responsible for any additional fees, storage or otherwise, charged by the freight carrier. Fees are subject to the carrier.
For lighter weight items we offer the following UPS shipping options:
- Second Day
- Next Day
Some items cannot be shipped UPS or Freight. These items will have to be picked up from our store or delivered using our in-house delivery service. Safford Delivery is a pay-per-mile service with rates of $2.00 per mile for orders that include an enclosed trailer and $1.75 per mile for all other orders.
While our return policy covers items delivered using our Safford Delivery service, we do not offer refunds on the delivery charge itself.
We understand that on occasion our shipping options may not fit a customer’s needs. In these instances the customer can call the store to discuss and purchase a custom shipping package.
In rare instances, some zip codes will not be reachable by carrier and will require additional steps to ensure the items ordered can be delivered. In these cases, a Safford staff member will call the customer to discuss delivery options.
Certain items are not shippable
We are prohibited by the manufacturers from LTL shipping commercial zero turn mowers. We are prohibited by Gravely from LTL shipping any Gravely zero turn mowers, commercial or residential.
Certain products may not meet California Air Resources Board (CARB) emission standards and therefore cannot be shipped to that state.
Hawaii and Alaska
We will ship to Hawaii and Alaska but we do not offer free shipping to these states.
We currently do not ship to locations outside of the United States.
Shipping products back to Safford Equipment
All items to be shipped back require a Return Authorization Number (RAN) prior to shipment. For complete details on returning items and how to obtain an RAN please see details on our Return Policy Page.
After an RAN is issued from Safford Equipment, Items can be shipped to:
Safford Equipment Company
22445 Hwy 22 West
Safford, AL 36773