Processing & Handling


Standard

Standard processing for orders is 2-3 business days. Processing times may vary.

Rush

When rush handling is available and selected (“rush my order”) on orders placed before 10:00 AM (CST) will be processed and shipped out same day. Rush orders made after 10:00 AM (CST) will be processed and shipped out the next business day.

Shipping Methods (Lower 48 states)


Free Shipping

A large number of items we sell will ship free to the lower 48 states. When we pay for shipping, we reserve the right to choose the most economical carrier.

  • Small items like parts will ship USPS
  • Medium size items including chainsaws, blowers and push mowers we ship UPS or FedEx Ground
  • Larger, heavier items will ship LTL freight

Customer Paid Shipping

UPS

For lighter weight items we offer the following UPS shipping options:

  • Ground
  • Second Day
  • Next Day
Freight

Large or heavy items including lawn tractors and zero turn mowers can only be shipped LTL freight. Carrier will be determined based on rate and location of delivery. 

Other


Lift Gate Service

For units less than 48 inches wide* that ship LTL freight the customer is required to purchase the additional lift gate service for a fee of $50 when the delivery location does not have access to a loading dock or forklift. When lift gate service is NOT purchased, the customer WILL BE RESPONSIBLE for getting the delivery off the truck.

If you are having a zero turn mower or lawn tractor delivered to your residence, it is almost certain you will need to pay for lift gate service.

*Units larger than 48 inches are too large for the lift gate and will be be shipped to your local terminal. A Safford staff member will contact customer in these cases to discuss options.

Remote areas

In rare instances, some zip codes will not be reachable by carrier and will require additional steps to ensure the items ordered can be delivered. In these cases, a Safford staff member will call the customer to discuss delivery options.

Oversized items

Units 48 inches or larger for residential delivery may need to be picked up at your nearest terminal.

Certain items are not shippable

We are prohibited by the manufacturers from LTL shipping commercial zero turn mowers. We are prohibited by Gravely from LTL shipping any Gravely zero turn mowers, commercial or residential. 

California

Certain products may not meet California Air Resources Board (CARB) emission standards and therefore cannot be shipped to that state.

Hawaii and Alaska

We will ship to Hawaii and Alaska but we do not offer free shipping to these states.

International Shipping

We currently do not ship to locations outside of the United States.

Shipping products back to Safford Equipment

All items to be shipped back require a Return Authorization Number (RAN) prior to shipment. For complete details on returning items and how to obtain an RAN please see details on our Return Policy Page.

After an RAN is issued from Safford Equipment, Items can be shipped to:

Safford Equipment Company
22445 Hwy 22 West
Safford, AL  36773